Frequently asked questions

YoBeSE is a UK services marketplace. Customers can post a job and receive offers, or search public Provider profiles before deciding what to do next.

YoBeSE is for people who need a service and for independent professionals or businesses that provide services in the UK.

The marketplace covers active categories including home, automotive, beauty, wellness, personal, business, digital and other professional services. The current category list is shown on the homepage and in Provider search.

No. Trades are part of the marketplace, alongside beauty, massage, wellness, personal, business, digital and other services supported by the active category catalogue.

A Customer can post a Job for relevant Providers to discover and offer on, or search public Provider profiles directly. Providers create profiles, browse matching Jobs, submit Offers and communicate through YoBeSE.

YoBeSE is built for the UK market. Available results depend on the service categories, towns, postcode areas and travel distances currently supplied by Customers and Providers.

They are public guides built from the active service catalogue and a controlled list of UK cities. They connect eligible Provider profiles, real reviews and relevant answered Q&A. Pages with too little real marketplace value remain outside search indexes.

An active verified account may ask a plain-text service question. Only an active Provider with a published public profile relevant to that service category may answer publicly.

A signed-in user can mark an answer Helpful once. Repeated requests do not add more votes, and a Provider cannot vote for their own answer.

No. Answers are attributed to eligible Providers and may help explain a service, but YoBeSE does not guarantee that an answer is complete, suitable or professional advice for a particular situation.

Create and verify one YoBeSE account, choose a service category, describe the work, add a UK postcode and publish the Job. Photos and a town or city can be added where useful.

Yes. Provider search lets you browse public profiles by keyword, service category, town, city or outward postcode. A public profile does not create a booking or enquiry by itself.

Eligible Providers can submit an Offer with an estimated total, estimated range or quote-required status, indicative availability, estimated duration and up to four public work examples. They may edit or withdraw it while submitted. The Customer can review or compare current Offers, then accept one.

Use Compare Offers to review factual estimates, availability, duration, public work examples, broad location and real Verified Job Reviews. Sorting is neutral and promotion does not influence it. YoBeSE does not label a winner or guarantee the estimate, reply, availability or work quality.

A Job conversation becomes available after a Provider submits an Offer. Messages stay within YoBeSE and the conversation follows the Job and Offer status.

Customers do not use Message Credits for normal Job messaging. Provider SEND or FIRST-READ charges may apply according to the prices shown to the Provider.

Contact Unlock is a one-time entitlement for the accepted Provider on a specific Job. It can reveal the permitted Customer contact details for that relationship and makes later messaging in that conversation free for the Provider.

Direct contact details can become available only after the Customer accepts that Provider’s Offer and a valid Contact Unlock is granted for that exact Customer, Provider and Job relationship.

A Customer can leave one review after a completed Job that has an accepted Provider Offer. The review is labelled as a Verified Job Review because it is tied to that completed marketplace Job.

Create and verify one YoBeSE account, choose Offer Your Services, add public business details, choose up to ten service categories, add supported location and service-area information, then publish the completed profile.

Providers use Jobs for you after configuring an area and delivery mode for each service. Local results use straight-line postcode distance; remote and nationwide support must be selected explicitly.

Match Score is a deterministic 0–100 comparison of an eligible Job with the Provider’s service area, delivery mode and saved preferences. Its reasons are shown to the Provider. Promotion, reviews, Credits and payments do not affect it; incomplete preferences show “Match data incomplete”.

Verified Customer means the active Customer account has a verified email. Urgent and Ready to Hire are Customer-selected statements. Budget Confirmed means a usable budget was supplied; it does not mean funds are held, guaranteed or in escrow.

An eligible Provider can submit one Offer for a Job with structured estimated price, indicative availability, estimated duration and up to four examples from their own public portfolio. A submitted Offer can be edited or withdrawn. Once accepted, its commercial details are frozen.

No. Estimated prices and durations are indicative, and availability remains unconfirmed until the Customer and Provider agree the work. Portfolio examples demonstrate previous work only.

Message Credits are Provider usage units for chargeable message actions. A successful charged SEND or first read uses one credit; free actions use no credit.

Credits may be used when a configured Provider SEND or FIRST-READ price is above £0.00. Invalid, blocked or failed actions do not consume a credit.

SEND pricing is the administrator-configured price represented by one Message Credit when a Provider sends a chargeable message. The current price is shown in the Provider account.

FIRST-READ pricing applies once when a Provider first unlocks an incoming Customer message. Reopening an already unlocked message does not charge again.

A £0.00 SEND or FIRST-READ price means that action is free and no Message Credit is consumed.

After Contact Unlock is active for that exact accepted Job relationship, permitted contact details are available and later Provider SEND and FIRST-READ actions in that conversation are free.

A Promoted Profile is temporary paid visibility in a clearly labelled promoted section of relevant Provider search results. It does not change organic ranking, reviews or verification status.

No. Promoted means paid placement only. It does not mean recommended, verified, highest rated, best or endorsed by YoBeSE.

A Provider selects an active package and completes Stripe-hosted checkout. Credits are added only after YoBeSE receives confirmed payment processing.

The accepted Provider can purchase Contact Unlock at the price stored for that Job. A successful payment grants the relationship-specific entitlement; a failed payment grants nothing.

An eligible Provider chooses an active promotion package and category, then uses Stripe-hosted checkout. Promotion starts only after confirmed payment processing.

Yes. Supported paid Message Credit, Contact Unlock and Promoted Profile purchases use Stripe-hosted checkout.

No. Card details are entered on Stripe-hosted checkout and are not directly stored by YoBeSE.

Pending or failed payments do not activate paid benefits. A confirmed refund updates the purchase and applies the relevant product rules, such as reversing unconsumed credits or revoking the linked promotion period.

It is a public review linked to a completed YoBeSE Job with an accepted Provider Offer. The label describes that Job relationship, not an identity or qualification check.

Only the Customer who owns the qualifying completed Job can leave its single review of the accepted Provider.

Keeping contact details out of public profiles, Jobs, Offers and ordinary Messages protects privacy and keeps the marketplace relationship scoped to the relevant participants.

YoBeSE checks public and marketplace text for contact-sharing patterns. A blocked attempt does not create permission to share details; a valid Contact Unlock is relationship-specific.

No. Email verification, Provider verification status and Verified Job Reviews are separate signals. A verified email does not mean that identity, qualifications, insurance or work quality have been checked.

No. YoBeSE provides marketplace tools and factual profile or review information, but does not guarantee responses, availability, suitability or work quality.

Stop sharing information or making arrangements, keep relevant messages and Job details, and use any support or reporting route currently made available by YoBeSE. Do not send passwords, security codes or card details in messages.

You can browse public Provider profiles without an account. Posting and managing Jobs, submitting Offers, messaging, reviews and purchases require the appropriate verified account role.

Email verification is required before protected Customer, Provider or Administrator areas can be used. It is separate from Provider verification.

Use the Forgot password page to request a time-limited reset link. Completing a password reset signs out existing sessions.

Yes. A verified Customer can choose Offer Your Services to add Provider tools and a private draft profile to the same account. Jobs, messages, saved Providers, reviews and sign-in remain together, while permissions for each action are still enforced by the server. Administrator access remains separate.

Account pages provide the currently supported self-service controls, including sign-in and password reset. Formal public support contact details are not currently displayed on the platform.